Shipping policy
Shipping Policy
How Does Delivery Work? We offer same-day dispatch on business days. Please allow 1–3 business days for order processing before shipment. Once your order ships, you will receive a confirmation email with a tracking number.
If your order does not arrive within 30 business days, please contact us at support@bebebiu.com so we can follow up with the courier.
Shipping Time Estimates
| Region | Estimated Delivery Time |
|---|---|
| U.S. (Contiguous States) | 3–15 business days |
| U.S. (Hawaii) | 10–18 business days* |
| Outside the U.S. | 7–15 business days |
| Express Shipping (select countries) | 5–8 business days |
*Shipping to Hawaii incurs a $20 shipping fee due to its remote location.
Free Shipping & Express Shipping We offer free worldwide shipping on orders over $75 USD (after discounts).
For customers in select countries, Express Shipping (5–8 business days) is available at checkout. Express Shipping is available in: 🇨🇦 Canada | 🇦🇹 Austria | 🇵🇱 Poland | 🇮🇹 Italy | 🇺🇸 United States | 🇫🇷 France | 🇩🇪 Germany | 🇬🇧 United Kingdom | 🇳🇱 Netherlands
Express Shipping rates vary by country and order value. Exact rates are displayed at checkout after entering your shipping address.
Duties & Taxes If applicable, import duties and taxes will be shown clearly at checkout — there are no hidden fees. International customers are responsible for any applicable customs duties and import taxes in their country. Please note that BebeBiu does not profit from these fees; they are paid directly to customs authorities.
Warehouses We have warehouses in North America, Europe, and Asia. We will ship from the closest warehouse to your location to ensure the most efficient delivery.
Countries We Ship To
North America: United States (including Hawaii), Canada
South America: Bolivia, Colombia
Europe: Belgium, Bulgaria, Czech Republic, Ireland, Latvia, Luxembourg, Slovenia, Estonia, Lithuania, Denmark, Finland, Sweden, Switzerland, Greece, Serbia, Austria, Poland, Italy, France, Netherlands, United Kingdom, Croatia, Hungary, Romania, Slovakia, Portugal, Spain, Germany
- Exception: We do not ship to Madeira or the Azores (Portugal), or to Balears Province, Ceuta, Las Palmas, Melilla, or Santa Cruz de Tenerife (Spain).
Asia: Singapore, Qatar, Saudi Arabia, Hong Kong SAR China, Malaysia
Oceania: Australia, New Zealand
Incorrect Shipping Address Please double-check that your delivery address is accurate and complete before placing your order. If an order is delayed or lost due to an incorrectly provided address, BebeBiu is not liable. The customer will be responsible for any additional shipping charges to resend the item. We reserve the right to ask you to wait up to 28 business days before we resend the item.
Order Tracking Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery status.
Lost or Damaged Packages We offer Green Shipping Protection at checkout for customers in the U.S., Canada, Australia, New Zealand, France, the UK, the Netherlands, Spain, Italy, Belgium, Austria, Portugal, and Ireland. If you purchased this protection, you can submit a claim through our Track Order page or by emailing support@bebebiu.com.
If you did not purchase shipping protection, please contact us at support@bebebiu.com and we will do our best to assist you.
Returns & Refunds For full details on returns and refunds, please refer to our Refund Policy.